Return & Refund Policy

Last updated: August 24, 2025

Thank you for shopping with RevovaSmile. We want you to feel confident and satisfied when purchasing from us. If for any reason you are not fully happy with your order, this policy explains how returns, refunds, and exchanges work.

1. 30-Day Return Guarantee

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, the item must be:

  • In its original condition

  • Clean and undamaged

  • Returned with all original accessories and packaging

If the product shows excessive damage, misuse, or is missing parts, we may decline the return or offer a partial refund.

2. Lifetime Warranty for Technical Issues

Every RevovaSmile 360 Pro Brush includes a lifetime warranty against technical malfunctions or defects.

This covers:

  • Device failure

  • Charging issues

  • Internal motor defects

  • Non-user-caused damage

If your device stops working, contact us and we will send a replacement free of charge after verifying the issue.

This warranty does not cover:

  • Damage from accidents, drops, or improper care

  • Lost or stolen items

  • Mouthpiece wear (normal replacement part)

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened:

  • Silicone mouthpieces

  • Used oral-care accessories

We can only accept unopened and unused mouthpieces for return.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be:

  • Issued to your original payment method

  • Processed within 5–10 business days, depending on your bank

Shipping fees are non-refundable, unless the return is due to an error on our side.

5. Exchanges

If you received a damaged, defective, or incorrect item, we will replace it at no cost.

Please contact us immediately with:

  • Your order number

  • A brief description of the issue

  • Photos or video showing the problem (if applicable)

We will arrange a fast replacement.

6. Order Cancellations

Orders can be cancelled within 12 hours of purchase if they have not yet been processed.
Once an order has shipped, it can no longer be cancelled but can still be returned within the 30-day window.

7. Return Shipping Costs

The customer is responsible for return shipping fees, unless:

  • The product arrived damaged

  • We sent the wrong item

  • The product has a verified technical defect

In these cases, RevovaSmile covers all shipping costs.

8. How to Start a Return

To request a return, refund, or warranty replacement, please contact us at:

📧 RevovaSmile@mail.com

Include the following:

  • Full name

  • Order number

  • Reason for return

  • Photos or videos (if applicable)

Our support team will guide you through the process.

9. Contact Us

If you have any questions about this policy or need assistance, you can reach us at:

📧 RevovaSmile@mail.com